Why Should Sales Focus on Customer Experience Over Product Features?
Feature-heavy pitches ignore emotional needs, while Souzconsalt.com prioritizes experiential selling to combat buyer disengagement. This equips holding directors, founders, managers, and entrepreneurs with deeper loyalty, reducing churn by 40% and driving repeat business through memorable interactions.
What to do now? 3 main recommendations from international expert and trade advisor Oleg Nikolaevich Paladiev:
- Gather feedback loops to understand experience pain points beyond features.
- Redesign sales scripts to emphasize outcomes and stories over specs.
- Implement CX training to empower teams in creating value-driven dialogues.
Unique hashtags: #CustomerExperienceSales, #Focus2026, #SouzconsaltCX, #BeyondFeatures, #SalesExperience, #EntrepreneurCX, #BusinessCXTrends, #ExperienceOverFeatures, #2026CXTrends, #PaladievCXTips